Refund policy
We hope you love your Rendition purchase. Every piece is thoughtfully crafted in small batches, and we want you to shop with complete confidence. If for any reason your order isn’t quite right, we’re here to help.
Return & Exchange Window
Please submit your return or exchange request on hello@rendition.online within 7 days of receiving your order. Mention your order number in the subject line of the email. Include the pick-up address in the body of the email.
Eligibility
To be eligible for a return or exchange, your item must:
- Be unworn, unused and in its original condition.
- Have all original tags attached.
- Be returned in its original packaging.
As each Rendition piece is carefully crafted in limited quantities, we are unable to accept returns for garments that show signs of wear or use. This includes, but is not limited to:
- Makeup or cosmetic marks
- Perfume, deodorant or other fragrances
- Stains or marks of any kind
- Fabric damage, alterations or washing
- Missing tags or original packaging
All returned garments undergo a quality inspection before a refund or exchange is approved.
International Orders
For orders shipped outside India, we currently do not offer returns or exchanges. We encourage you to review sizing and product details carefully before placing your order, and our team is always happy to assist with any questions prior to purchase.
Returns & Refunds
If your return meets the above eligibility criteria, we will gladly issue a refund to your original payment method.
Once your return request has been approved, we will arrange a reverse pickup from your address.
A ₹1,000 Restoration & Reverse Logistics Fee will be deducted from your refund. This helps cover the cost of reverse logistics, garment inspection, professional cleaning, steaming, repackaging and quality checks required before the piece can be considered for resale.
Refunds will be processed after the returned item has successfully passed our quality inspection.
Size Exchanges
We understand that finding the perfect fit can sometimes take a second try.
Your first size exchange is completely complimentary. We’ll arrange both the pickup of your original garment and the delivery of your replacement garment at no additional cost, subject to availability.
Style Exchanges
If you would prefer a different style instead of a different size, we’d be delighted to help, subject to product availability.
Style exchanges are offered at no additional charge. The replacement item must be of equal or higher value than the original purchase. If you choose a higher-priced item, you will simply be required to pay the difference in price.
If your preferred style is unavailable, you may instead choose to receive a refund in accordance with our Returns & Refunds policy.
Final Sale
Items purchased during promotional events, clearance sales, or marked as Final Sale are not eligible for return, refund or exchange.
If you have any questions before placing your order, our team would be delighted to help with sizing or styling recommendations. We’re always happy to assist you in finding the perfect piece before you order.